T-Mobile is the second largest wireless carrier in the U.S. offering affordable plans, the fastest network in America, no contract, and no overages. This is the place to discuss everything magenta!

Jun 23, 2023 · Has anyone else had the problem of calling T-Mobile customer service and waiting forever to speak to someone? I've been on hold for 29 minutes and counting.

Oh my God what happened T-Mobile used to have unbelievable customer service. I just got home Internet and their access point router device has the most limited functionality ever.

May 18, 2024 · This last story lists every meaningful interaction with T-Mobile customer service I've had since they bought Sprint. Me and a friend with separate accounts went to a store just browsing new …

Dec 6, 2021 · The company has been throwing money at customer care to incentivize OT, but a lot of reps don't touch it even at $80 an hour total pay for OT. All the reps love TMO as an employer, but …

Dec 9, 2021 · I'm just your ground level ex-ops guy but here's my take on what would fix this customer service mess and get us back to the great CS we were known for: 1: Customer service agents in …

What country is T-Mobile customer service outsourced to? All of the agents seem to speak perfect English and be completely incoherent at the same time.

Dec 14, 2021 · T-Mobile customer service is at a point that the stories about the phone reps messing things up are an everyday occurrence.

You can say that every time I contact customer service with any company including and not limited to Apple, Amazon, Target, Walmart, HP and certainly T-Mobile. I have literally had to compete with a …

Jul 17, 2019 · My Overall Experience To be honest, I liked T-Mobile. To me, the Un-Carrier strategy reminded me of when I was with Alltel. Solid coverage, world class customer service, and pricing that …