CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...

Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE have announced the launch of AI Ops Center, the operational backbone ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New research uncovers a critical disconnect between how enterprises perceive customer ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

A bold, immersive one-day experience designed to unlock the superpowers of your people and your platform. This event is the next chapter following our much-loved “Unleashing the Hero Within Your ...