“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

A Reddit user received an expired Amul ice cream stick from Swiggy Instamart and was offered only a Rs 3 refund. This incident has sparked widespread frustration over refund policies and cold-chain ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...

BPJS Kesehatan has once again captured the global spotlight, receiving the "Best Employee Driven CX" award at the 2025 ...

In the second day of federal court, JXN Water’s Interim Third-Party Manager Ted Henifin continued his presentation on why the ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Every year, Tessa Masi or a Steinbach Chamber of Commerce colleague gets to pick up the phone, call a local business and ...