The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

The world of e-commerce is more competitive than ever because things move so quickly. With the rise of online shopping, ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

A telecoms company that allows contracts to be concluded online should not require a customer to appear in person to ...

AI has a role to play, but when customers "really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer ...