Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets ...

As it wraps up its 10th anniversary year, the beloved SaaS continues to make knowledge sharing more helpful, human, and full of delight.

When Whoop’s analytics chief Matt Luizzi recently looked across the company’s tech stack, he saw the same thing everywhere: AI agents multiplying. Slack has one. So does Snowflake. Google Workspace, ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Singapore's State Courts recently dealt with an employment dispute involving a manager accused of retaining and misusing confidential information after her employment ended. The employer brought ...

When dealing with their software provider of choice, does it matter whether customers understand the job title on the email signature? Some might say it’s unimportant if they get the job done, but for ...