CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...

Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly in the Force’s control rooms as part of International Control Room Week. Based in Exeter and ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE have announced the launch of AI Ops Center, the operational backbone ...