Due to the rapid evolution of the digital world, it’s more important than ever for LBM dealers stay atop the technology curve ...

MES software is transforming medical plastics manufacturing by automating compliance and enabling real-time traceability.

Epicor has been recognized in the IDC MarketScape for worldwide AI-enabled large enterprise ERP applications 2025 vendor ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Epicor, a global leader of industry-specific enterprise software to promote business growth, today announced its recognition as a Leader in the IDC MarketScape for Worldwide AI-Enabled Large ...

Join Epicor’s Sean Keeley and Rob Eaton from Southeast Building Supply Interests as they reveal how Epicor BisTrack empowers ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

In October 2025, a screenshot circulated on social media that allegedly showed a Campbell's Facebook page responding to a homophobic comment. The image purportedly captured an exchange between a user ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...