“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...

After Airbnb banned Kevin Donovan for life, he tried to find out why. But Airbnb won’t tell him. Will it tell this consumer ...

Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

BPJS Kesehatan has once again captured the global spotlight, receiving the "Best Employee Driven CX" award at the 2025 ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

In the second day of federal court, JXN Water’s Interim Third-Party Manager Ted Henifin continued his presentation on why the ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...