Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

As stakeholder expectations grow and organizational life becomes more complex—especially with remote work, social ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Lt. Cmdr. Melissa de Vera first worked for the Indian Health Service as an administrative assistant at a health clinic. Now, she’s helping to distribute $3.5 billion in funding from the 2021 ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

At midnight on October 1, 2025, the U.S. government shut down. Lawmakers were unable to agree on appropriations legislation to provide continued funding for the 2026 fiscal year. This shutdown is the ...

In October 2025, a screenshot circulated on social media that allegedly showed a Campbell's Facebook page responding to a homophobic comment. The image purportedly captured an exchange between a user ...