Let’s unpack that a bit. Some employers use “entry-level” to describe an entry point to a career. That entry point requires ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Ideally, many customers (67%) would like to receive personalized deals or offers when shopping in-store or online based on ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Google introduced a version of its Gemini chatbot built for business use cases. The new product, Gemini Enterprise, connects with enterprise data and includes an agent builder, customer service tools, ...