The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

In this conversation, Agrawal explains why Peak XV resisted selling in multiple up-rounds, how early product calls set Groww ...

The consolidated business groups are Army Navy (ANG); Air Force, Space and Intelligence (AFSI); and Civilian The restructured ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

Verizon will cut about 15,000 jobs—its largest-ever layoffs—as new CEO Dan Schulman pushes aggressive cost restructuring amid ...

India’s own and lone smartphone company Lava is fighting hard among Chinese and Korean players in the world’s most populous ...

The Ninoy Aquino International Airport (NAIA) has earned its first-ever global customer-experience accreditation from ...

THE GREATER ORLANDO AVIATION AUTHORITY IS ROLLING OUT A MASSIVE $6 BILLION MODERNIZATION PLAN TO COMPLETELY RESHAPE TRAVEL ...

Niccol took over as CEO in September 2024 after leading Chipotle and Taco Bell. He is credited with restoring Chipotle’s ...

Benefits realization management (BRM) is a structural solution that can connect strategic intent to measurable outcomes.