The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Discover how customer feedback shapes product development, drives innovation, and helps brands like Yotpo improve satisfaction and stay competitive.

Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

Amazon's in-house AI chips, Trainium and Inferentia, are reportedly underperforming against Nvidia's GPUs, with some AI ...

While Rocket increased 15 points, it slipped to 11th overall as other mortgage lenders had higher customer service score ...

The J.D. Power 2025 study reveals that mortgage lenders focusing on advisory services receive higher customer satisfaction ...

SamTrans received a 4.15 out of 5 on its satisfaction survey, with nearly half of riders saying their experience has improved ...

STAFF REPORT Glasgow News 1 Farmers RECC received the 2025 Customer Satisfaction Award for scoring above the industry average. The electric ...

"This decision follows extensive retail trials and customer feedback... the product did not meet performance expectations," the joint statement reads.

Customer-centricity is more than service; it’s strategy. CEOs must ensure the entire organization listens, learns, and ...

J.D. Power is sharing the results of its latest U.S. Sales Satisfaction Study.  The big takeaways are that tariffs are ...