The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.

EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography layer for digital experience professionals.

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

Two CMOs revive a Patriots-Seahawks rivalry, blending Super Bowl predictions, city pride and leadership lessons under pressure.

Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers.