Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Devon & Cornwall Police are this week honouring their contact centre ‘Headset Heroes’ who work tirelessly in the Force’s control rooms as part of International Control Room Week. Based in Exeter and ...

For a limited period, Dimension Data are also offering complimentary access to their Benchmark Results Portal, where you can filter 700+ performance metrics by region, sectors, service type, size and ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...

Content Guru has announced Iowa’s largest credit union and one of the top financial institutions in the United States, GreenState, will enhance member and contact centre agent experiences using its ...

Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer (CSO). Rivera is responsible for accelerating Calabrio’s growth with strategic new ...

Paula Kennedy Garcia Appointed to Lead the Organisation into Its Next Era of Growth and Innovation. Forward Emphasis International (FEI), a leading provider of BPO and complex CX services in the ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.