A workflow chart, or workflow diagram is an effective, easy-to-understand tool that helps people who share a common goal to understand business processes, management and human resources tasks. A ...

Control charts have two general uses in an improvement project. Undeniably, the most common application is as a tool to ...

Management sits around the conference table, reviewing the most recent quality data regarding expense report rejections. “I don’t understand,” states the director of the finance department. “We held a ...