Every company claims to put customers first. It is a phrase that shows up in mission statements, marketing materials, and corporate speeches. Yet, if customer-centric sales strategies were truly in ...
The chain has started the “10-4″ guest engagement policy which directs employees to smile, wave and use what the “Today” show ...
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Understanding customer experience
“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...
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