Tension: We assume automation will deepen connections, but it often reduces human nuance. Noise: “Best practices” for process automation oversimplify customer relationships, treating people like ...

The companies that will thrive in 2026 have one thing in common: They’re automating the time-drains holding others back. Business automation uses technology to handle repetitive tasks ...

Kore.ai Inc. is doubling down on artificial intelligence agents with the launch of a new, “no-code” platform for creating customized models that can automate knowledge-intensive operations. The ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Almost every enterprise leader I've worked with over the past years has asked a version of ...

The summer 2025 release makes agentic AI a central element of the Flowable platform. Businesses can now create, orchestrate, and manage AI agents using the same powerful tools they rely on for BPMN ...

As artificial intelligence significantly impacts industries, business leaders strive to adopt this technology immediately to remain competitive. Some want to follow trends, while others are concerned ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

Intelligent process automation (IPA) represents a transformative approach combining robotic process automation (RPA), artificial intelligence (AI), and other advanced technologies to streamline ...