The concept of a skill matrix was introduced when a manager’s supervisor asked about coverage during vacation and whether a matrix of key competencies was in place. This highlighted the importance of ...

Management of human resources is one of the imperatives for productivity. Among other tools, the Skill-Will matrix is one of the best. The management tool was made popular by Max Landsberg in his book ...

This post is the second in a series about effective management practices and how they benefit both companies and the people that work for them. Located in Baltimore, MD, Marlin Steel manufactures a ...

KPO includes those activities that require greater skill, knowledge, education and expertise to handle than a typical BPO job. For example, An insurance company might outsource data entry of its ...