The Department of Homeland Security is in search of a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to ...

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

GUEST OPINION: In today's fast-paced business environment, an effective knowledge management system is crucial for storing, sharing, and managing an organization's collective expertise. It enhances ...

Mindbreeze, a leading global provider of AI-based knowledge management solutions, today announced that Altman Solon, the world’s largest strategy consulting firm focused exclusively on ...

We witnessed remarkable advancements in artificial intelligence throughout 2023, and one of the standout innovations was ChatGPT. As we look ahead, the future holds even more exciting possibilities as ...

Executives who deploy agentic AI position their organizations to operate with deeper, more diversified intelligence, ...

Hey, you there! Heard about knowledge management (KM) but don't know where to start? Don't worry, there's a whole number of people just like you. At least 60 of them were at the “Practical Advice on ...

In this article, I am going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. I am ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.