Before the popularity of social networks like Twitter or Facebook, customer complaints were typically between the consumer and the company. But now when a customer is unhappy about a product or ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

One of most important, but often overlooked aspects of any business is handling complaints from customers. Of course, there are many different routes that businesses in a variety of industries have ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

While the Internet has made global commerce a reality, the online social services it spawned have also provided a worldwide megaphone for dissatisfied customers. From Bank of America’s reversal on ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Good customer service can go far in retaining customers and improving your product. With customers holding all the power when it comes to your success, the last thing you want to do is let a complaint ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...