As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

The news reports were chilling. Some 200,000 people were injured with more than 2,500 fatalities from the methyl isocyanate release at Bhopal. Could it happen at your company? At the time of the ...

The old adage of learning from your mistakes isn’t just good advice for people; it applies to healthcare organizations as well. When hospitals make mistakes in the ...

This section should be read in conjunction with the interim process guide for a more proportionate approach to quality standard development The NICE quality standards team develops a topic overview ...

Almost two decades ago, the landmark report “To Err is Human” compelled healthcare to address the large numbers of hospitalized patients experiencing preventable harm. Concurrently, it became clear ...

“At the heart of improvement is small testing for change,” says Julie Kliger, MPA, BSN, RN, founder and principal of The Altos Group. Ms. Kliger has learned the value of conducting small tests of ...

Managing change and overcoming employee resistance and fear requires a proactive approach. As the ancient Greek philosopher, Heraclitus, wrote back in 500 BC, “The only thing constant is change.” This ...

Humankind has been focused on quality and quality improvement for centuries, and much progress has been made in virtually every arena of society. With some exceptions, quality of life is better than ...

Physician burnout is a frontline challenge of US health care, with estimates suggesting a burnout rate approaching 50 percent among practicing physicians. The organizational drivers of burnout in ...