“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...