With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

In today’s rapidly evolving job market, staying ahead requires a keen understanding of the skills that are in demand.

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

CX teams should be composed of members from across the organization, who bring a wide variety of skills. Building a successful customer experience (CX) team entails pulling in members with a number of ...

HURRY IN. GIRL SCOUT IN THE HEART OF PENNSYLVANIA DELIVERED NEARLY 400,000 COOKIES THROUGHOUT THIS. THAT’S GOING TO VALID TODAY. IT’S PART OF THE ANNUAL GIRL SCOUT MEGA DROP WHICH IS AN ALL DAY EVENT ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

How to Measure Indirect Customer Service Skills. Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, ...