Virtua Health is using AI technology to fine-tune its messages to patients, giving them access to the right information at the right time. One of the more popular current uses of AI in healthcare is ...

As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The organization that operates the ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. What is the true impact of artificial intelligence (AI)? How can AI ...

Business owners sometimes tell Ben Meredith they don't have — and don't need — a customer relationship management system. "Well, you probably do have a system, whether it's Outlook contacts or an ...