The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

ST. LOUIS—Managed service provider Interface Systems has unveiled a new brand identity reflecting the company’s evolution. With a new logo and a brand-new website, the rebrand builds upon the ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting global CX strategies.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ray Hein Over half of the ...

Dubai-based company Renty.ae adopts a customer-centric culture on all levels of its work, enabling it to enhance performance, launch new services, and expand its fleet of cars and yachts.

In bringing New York City’s technology functions together, Mayor Eric Adams aims to move agencies’ focus to enterprise-level efficiency. (Shutterstock) Government innovation can mean many things, ...

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...

In October, Elon Musk took Twitter private, firing the previous CEO Parag Agrawal. In November, Disney’s board fired Bob Chapek and brought back Bob Iger as its CEO. Meanwhile, Disney’s Thanksgiving ...